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Customer Service Team Lead

3 weeks ago

George Town, Australia Grill'd Full time
About Us

At Grill'd, we're a dynamic team that thrives on energy, hospitality, and fast-paced fun. With 175+ restaurants across Australia, we're seeking experienced individuals who are ready to lead by example and create unforgettable experiences for our guests.

We value sustainability and community, and we're committed to providing exceptional customer service in a fun and high-energy environment.

Your Role

As an Experienced Team Member, you'll bring strong service skills and leadership potential to the table. You'll be responsible for:

  • Leading by example, setting the pace, and supporting your teammates.
  • Taking ownership of key stations—grill, wrap, dress bench, floor, or till.
  • Delivering exceptional customer experiences with confidence and efficiency.
  • Assisting in training and mentoring new team members.
  • Keeping the restaurant running smoothly with attention to detail.