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Hospitality Operations Manager
3 weeks ago
We are seeking a highly skilled and customer-focused leader to drive operational excellence in our Front Office department.
- Supervise and coordinate daily operations of the Front Office, ensuring seamless guest experiences.
- Collaborate with sales and revenue departments to optimise revenue per available room.
- Champion brand standards of cleanliness and maintenance across all areas through effective systems and leadership.
- Analyse performance metrics and guest feedback to inform strategic decisions.
- Manage front office operations, including check-in/check-out procedures, room assignments, and key control.
- Coordinate housekeeping services, ensuring timely and efficient cleaning of guest rooms.
- Lead by example, demonstrating HYDE brand standards and exceptional customer service skills.
- Monitor and report on key performance indicators, identifying areas for improvement.
- Minimum 3 years' experience in luxury hospitality, with at least 2 years in a leadership role.
- Proven ability to operate effectively in a fast-paced environment, making sound decisions under pressure.
- Strong communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
- A methodical and process-driven approach to tasks, with flexibility and adaptability.
- Opportunity to join a dynamic team and contribute to a high-performing organization.
- Chance to develop your leadership skills and take on new challenges.
- Competitive salary and benefits package.
