
Hospitality Operations Manager
7 days ago
Job Title: Guest Services Manager on Duty
About the JobWe are seeking a seasoned Guest Services Manager to oversee all property operations, ensuring exceptional customer service and seamless guest experiences. As Manager on Duty, you will be responsible for resolving guest-related issues, leading front office teams, and implementing projects to enhance our services.
Key Responsibilities:- Attend to duties as property Manager on Duty, overseeing all property operations
- Represent property management in resolving any guest related situation
- Lead Front Office Teams, maintaining high standards of hospitality and service
- Ensure Exceptional Customer Service through effective communication and problem-solving skills
- Implement Projects and Policies to improve operational efficiency and guest satisfaction
To succeed in this role, you will need:
- Daily operations experience in a hotel environment
- Current WA RSA certification is essential
- Current Drivers Licence, manual preferred
- Hospitality experience, with strong leadership skills and excellent people skills
As a valued member of our team, you can look forward to:
- A portfolio of benefits that support your work-life balance, including enhanced parental leave, paid birthday leave, and long service leave portability
- Flexible work options to suit your needs
- Hotel perks like accommodation and food & beverage discounts
- Enhanced superannuation
- Travel & stay benefits, including eligibility into our loyalty program
- Incentive, recognition, and wellbeing programs
We are a global hospitality company dedicated to empowering guests to regain control and enhance their well-being when traveling. Our mission is to provide exceptional customer service and create memorable experiences for our guests.
We are committed to non-discrimination and equal opportunities for all associates, fostering an inclusive environment where diversity is celebrated.
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