Hospitality Operations Manager

7 days ago


Perth, Western Australia beBeeCustomerService Full time $90,000 - $110,000

Job Title: Guest Services Manager on Duty

About the Job

We are seeking a seasoned Guest Services Manager to oversee all property operations, ensuring exceptional customer service and seamless guest experiences. As Manager on Duty, you will be responsible for resolving guest-related issues, leading front office teams, and implementing projects to enhance our services.

Key Responsibilities:
  • Attend to duties as property Manager on Duty, overseeing all property operations
  • Represent property management in resolving any guest related situation
  • Lead Front Office Teams, maintaining high standards of hospitality and service
  • Ensure Exceptional Customer Service through effective communication and problem-solving skills
  • Implement Projects and Policies to improve operational efficiency and guest satisfaction
Requirements

To succeed in this role, you will need:

  • Daily operations experience in a hotel environment
  • Current WA RSA certification is essential
  • Current Drivers Licence, manual preferred
  • Hospitality experience, with strong leadership skills and excellent people skills
Benefits

As a valued member of our team, you can look forward to:

  • A portfolio of benefits that support your work-life balance, including enhanced parental leave, paid birthday leave, and long service leave portability
  • Flexible work options to suit your needs
  • Hotel perks like accommodation and food & beverage discounts
  • Enhanced superannuation
  • Travel & stay benefits, including eligibility into our loyalty program
  • Incentive, recognition, and wellbeing programs
About Us

We are a global hospitality company dedicated to empowering guests to regain control and enhance their well-being when traveling. Our mission is to provide exceptional customer service and create memorable experiences for our guests.

We are committed to non-discrimination and equal opportunities for all associates, fostering an inclusive environment where diversity is celebrated.



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