Technical Consultant for Life Insurance

4 days ago


Sydney, New South Wales, Australia MLC Life Insurance Full time
Key Responsibilities
  • Lead and mentor a team of Case Consultants, promoting excellence in claims resolution and customer service.
  • Provide guidance on complaint and escalation management, ensuring fair and timely resolutions.
  • Achieve annual business targets by implementing efficient Contemporary Case Management approaches.
Requirements
  • Experience in managing life insurance claims, driving return-to-work outcomes, and demonstrating strong customer-service orientation.
  • Exceptional technical knowledge of life insurance legislation and regulations.
  • Strong communication and problem-solving skills, with the ability to adapt to change.


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