Area Manager
1 month ago
CPL is seeking an experienced and dynamic leader to join our team as an Area Manager. This is a permanent, full-time role based in Cairns, offering a competitive salary and benefits package.
About the RoleThe successful candidate will be responsible for managing quality service delivery across multiple service areas, including community in-home support services for adults and children. You will also be expected to grow CPL business, manage operational requirements, and contribute to the achievement of the organisation's purpose.
Key Responsibilities- Maintain and optimise operations to ensure quality service delivery across a range of services and customer segments.
- Lead staff to meet the requirements of the NDIA and CPL customers.
- Grow CPL market share in accordance with an established Business Development Plan.
- Build and maintain customer relationships across CPL service streams.
- Determine and foster key relationships internally and externally.
- Build brand awareness via local activity and implementation of the strategic marketing plan.
- Implement and maintain systems and processes to optimise service delivery.
- Lead team to respond to customer demand and build team cohesion and collaboration.
- Ensure the provision, implementation, and maintenance of systems, administration training, and processes required to deliver services in an NDIS environment.
- Provide leadership to local teams and delivery of services with a client focus, and effectively manage resources, including human, financial, assets, and capital costs.
- Collaborate and share insights with other senior leaders.
- Demonstrated experience managing and growing a range of multi-discipline services.
- Experience and skill in managing multi-disciplinary services.
- Highly effective change and people management experience.
- An entrepreneurial spirit with a proven record of driving sustainable business.
- Exceptional interpersonal and communication skills.
- Significant experience in leading others to work in changing environments and to deliver outstanding client service.
- Ability to quickly engage the resources of CPL to adapt products, prices, and processes to meet the needs of a dynamic external environment and share the learning across the organisation.
- Knowledge in disability and/or aged care sectors in relation to business opportunities.
- Experience and knowledge in disability or aged care sectors.
- Tertiary qualifications in business/marketing well regarded.
- Blue Card and NDIS worker screen will be required to start.
- Live CPL values.
- Join a passionate, strategic leadership team with a strong vision.
- Based in Cairns.
- Permanent, Full-time role.
- Salary packaging options plus packaged car.
- Professional development support.
CPL is committed to providing a workplace that fosters a culture of respect, understanding, and inclusion. If you are a motivated and experienced leader looking for a new challenge, please submit your CV and a cover letter to apply for this exciting opportunity.
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