Area Manager

1 month ago

Cairns, Queensland, Australia CPL - Choice, Passion, Life Full time

About Us

CPL - Choice, Passion, Life is a leading provider of community services, and we're seeking an experienced leader to join our team.

Job Summary

We're looking for a skilled Area Manager to lead our service delivery teams and drive business growth. As a key member of our leadership team, you'll be responsible for managing quality service delivery, growing our business, and contributing to the achievement of our organisation's purpose.

Key Responsibilities

  • Maintain and optimise operations to ensure quality service delivery across multiple service areas.
  • Lead staff to meet the requirements of the NDIA and CPL customers.
  • Grow CPL market share in accordance with our established Business Development Plan.
  • Build and maintain customer relationships across CPL service streams.
  • Determine and foster key relationships internally and externally.
  • Build brand awareness through local activity and implementation of our strategic marketing plan.
  • Implement and maintain systems and processes to optimise service delivery.
  • Lead team to respond to customer demand and build team cohesion and collaboration.
  • Ensure the provision, implementation, and maintenance of systems, administration training, and processes required to deliver services in an NDIS environment.
  • Provide leadership to local teams and delivery of services with a client focus, and effectively manage resources, including human, financial, assets, and capital costs.
  • Collaborate and share insights with other senior leaders.

Requirements

  • Demonstrated experience managing and growing a range of multi-discipline services.
  • Experience and skill in managing multi-disciplinary services.
  • Highly effective change and people management experience.
  • An entrepreneurial spirit with a proven record of driving sustainable business.
  • Exceptional interpersonal and communication skills.
  • Significant experience in leading others to work in changing environments and to deliver outstanding client service.
  • Ability to quickly engage the resources of CPL to adapt products, prices, and processes to meet the needs of a dynamic external environment and share the learning across the organisation.
  • Knowledge in disability and/or aged care sectors in relation to business opportunities.
  • Experience and knowledge in disability or aged care sectors.
  • Tertiary qualifications in business/marketing well regarded.
  • Blue Card and NDIS worker screen required to start.
  • Live CPL values.

What We Offer

  • Join a passionate, strategic leadership team with a strong vision.
  • Based in Cairns.
  • Permanent, Full-time role.
  • Salary packaging options plus packaged car.
  • Professional development support.

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