IT Service and Project Delivery Manager

2 months ago

Canberra, ACT, Australia KBR Full time
About the Role

We are seeking an experienced IT Service and Project Delivery Manager to join our team at KBR. As a key member of our organization, you will be responsible for establishing and managing service level agreements for KBR across Defence services, systems, and applications.

Key Responsibilities
  • Develop and maintain relationships with key stakeholders across KBR supported environments, understanding customer IT service requirements and ensuring delivery meets or exceeds expectations.
  • Define, implement, and monitor IT service delivery processes and procedures based on ITIL or other relevant frameworks to maintain service quality and compliance.
  • Manage a team responsible for delivering IT services, ensuring high performance, motivation, and professional development.
  • Assist with the creation of project plans with agreed milestones, scope, and budget.
  • Recognize and mitigate risks and issues within the project, including task dependencies.
  • Liaise with strategy and delivery teams to determine solution execution and implementation approaches, risks, and mitigations.
  • Identify opportunities for process enhancements and efficiencies, leveraging lessons learned for future initiatives.
  • Provide updates to stakeholders on solution/product development processes, costs, and budgets.
  • Assess the business impact of technical and policy choices when making recommendations.
  • Draft and contribute to all Commonwealth required document deliverables, such as Support Services Management Plan, Performance Measurement Reports, and the Program Execution Plan.
  • Monitor service metrics and System Health Indicators and/or Service Level Agreement to track performance, analyze trends, and implement improvements to enhance service delivery.
  • Act as a point of escalation for critical incidents or service delivery issues, overseeing resolution and communicating effectively with stakeholders.
Requirements
  • Proven experience in IT service delivery management, preferably in a similar role, with a strong understanding of ITIL or other service management frameworks.
  • Excellent leadership and people management skills, with the ability to motivate and lead a team effectively.
  • Strong analytical skills with the ability to interpret data, identify trends, and implement improvements.
  • Experience in project forecasting, financials, and governance.
  • Effective communication and stakeholder management skills, both verbal and written.
  • Experience in managing vendor relationships and contracts.
  • Strong leadership and team management abilities, with experience in guiding multidisciplinary teams toward common goals.
  • ITIL Foundation certification or higher is preferred.
  • NV1 Security clearance (with the ability to upgrade to NV2 if required).
What We Offer
  • A workplace culture certified as a Great Place To Work.
  • Flexible working.
  • Competitive salary (including annual reviews).
  • Paid parental leave.
  • Income protection.
  • Corporate rewards.
  • Salary packaging/Novated leasing.
  • Employee stock purchase plans.
  • Flu shots, skin checks, and discounted private health insurance.

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