Retail Sales Consultant: Delivering Exceptional Customer Experiences

1 week ago

Bondi Junction, New South Wales, Australia Pottery Barn Full time

We are seeking a highly motivated and customer-focused Retail Sales Consultant to join our team in Bondi Junction. As a key member of our sales team, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

Job Overview

This part-time position involves working 40 hours per fortnight with a fixed two-week rotating schedule. You will be responsible for providing sincere, friendly, and energetic customer service, welcoming customers, and assisting them with special services including gift wrap, gift registry, locating merchandise, special orders, back orders, deliveries, and furniture orders.

Key Responsibilities
  • Provide excellent customer service by exemplifying outstanding customer service standards.
  • Welcome customers warmly and assist them with special services.
  • Efficiently and accurately perform register transactions, including sales, returns, and exchanges.
  • Maintain and demonstrate knowledge of our products, features, and benefits, current sales, and promotions.
  • Utilise effective selling techniques to build multiple sales and increase productivity.
  • Achieve established sales and contest goals.
  • Assist in implementation and maintenance of visual merchandise presentation, signage, and lighting.
  • Uphold store and stockroom maintenance and cleanliness standards.
Requirements
  • Retail sales experience, ideally in specialty retail and/or homewares, with a strong clientele ability.
  • Possession of a passion for homewares and/or food.
  • Ability to connect with customers through service and selling.
  • Love to sell and are driven to meet and exceed targets.
  • Succeed in a team environment but can work independently and manage your own time.
  • Enjoy engaging with customers, discovering their story, style, and lifestyle to connect them to the right products.
  • Have the confidence and passion to anticipate customer needs and problem-solve.
  • Are most successful when provided with clearly defined sales goals and metrics.
  • Have effective communication, organisation, and leadership skills.
Salary and Benefits

The estimated salary for this position is AU$60,000 - AU$80,000 per annum, depending on experience. We also offer competitive salaries, a generous discount on all Williams Sonoma Inc. brands, opportunities for career growth and development, and a dynamic work environment.

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