Beachside Hospitality Expert Wanted

7 days ago

Gold Coast, Queensland, Australia beBeeCustomerService Full time $55,000 - $74,000

Hotel Reservations Agent role at Novotel Surfers Paradise offers a dynamic work environment where you can develop your skills in customer service and sales.

**Job Description:**

The successful candidate will be responsible for converting enquiries into bookings, promoting hotel services and upselling to guests. This includes processing reservations, taking payment and providing confirmation details. You will also need to assist guests with any questions or concerns they may have.

**Key Responsibilities:**

  1. Convert enquiries into bookings utilising your ability to engage and instantly build rapport with people
  2. Keep up to date with and proactively promote & upsell Hotel services and Accor promotions to guests
  3. Processing reservations, including taking payment and providing confirmation details
  4. Assist guests with any questions or concerns they may have
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