Guest Experience Host

3 weeks ago


Brisbane, Queensland, Australia Wyndham Destinations Full time

We're Putting the World on Vacation

At Wyndham Destinations, our mission is to deliver exceptional experiences for millions of travelers worldwide. Our team of passionate professionals is dedicated to making every guest's stay unforgettable.

About the Role

As a Guest Experience Host, you will be the face of our resort, responsible for providing exceptional customer service and ensuring a seamless experience for our guests. This includes greeting and registering guests, providing information on local attractions, and handling all department-related paperwork.

What You'll Bring

To succeed in this role, you will need:

  • Previous experience in a similar hotel or resort position
  • A genuine passion for customer service and the local area
  • Excellent communication and interpersonal skills
  • Enthusiasm, self-motivation, and a positive attitude
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous
  • The ability to recognize and solve problems in the workplace
  • Meet targets and KPIs as set by the business
  • Clearly articulate the benefits of traveling within the Wyndham Destinations community
  • Able to work a flexible schedule, including nights, weekends, public, and school holidays

What We Offer

As a valued member of our team, you can expect:

  • Professional development funding
  • Discounted hotel stays across the globe
  • Monthly, Quarterly, and Yearly Recognition Programs

Why Join Us?

At Wyndham Destinations, we're passionate about delivering exceptional experiences for our guests. We're a value-driven organization that promotes continual growth and development for our people. If you're a customer service enthusiast with a passion for the hospitality industry, we'd love to hear from you.


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