Debt Collector Specialist

4 days ago


Melbourne, Victoria, Australia beBeeDebtor Full time $73,000 - $86,000
Accounts Receivable Officer

This role is responsible for timely debtor collections while maintaining a positive customer rapport.

Key Responsibilities:
  • Weekly debtor reporting to the senior accountant.
  • Processing receipts, such as cheques, direct deposits, credit cards and webstore captures/downloads.
  • Timely collection of debtors within the company's trading terms – 30 days from the end of the month of the invoice date.
  • Investigating and resolving escalated customer debtor disputes promptly.
  • Major customer account reconciliations.
  • Ensuring collection targets are reached for respective ledgers – DSO to be within a maximum of 45-55 days.
  • Phone contact with all customers of unpaid accounts by phone or email by the 10th of the month following the due date for payment, to ensure timely account collection and build customer rapport.

For efficiency, target customers in the following order:

  1. Customers on hold.
  2. Customers with account disputes/claims.
  3. Customers who receive final demands consecutively.

Monitoring potential bad debts and advising the senior accountant on a timely basis. This role requires effective communication, problem-solving and time management skills.



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