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Lead Sales Advisor

2 months ago

Melbourne, Victoria, Australia The Talent Mill Full time

About The Talent Mill

We are a bespoke consultancy and talent acquisition specialist within the fashion, lifestyle, and retail industries.

With over 10 years of specialist expertise with luxury, lifestyle, and fashion brands globally, we discover, recognize, and connect inspiring individuals to the most desirable brands.

We hold a genuine passion and expertise for the industries we support and offer a unique and modern recruitment proposition – one where we develop long-term, meaningful connections, add value, and deliver an unforgettable service.

About the Role

We are seeking a dynamic and driven individual to join our team as a Lead Sales Advisor - Store Operations Manager.

As a key member of our team, you will be responsible for supporting the leadership team at our flagship store in Melbourne CBD.

Key Responsibilities

  • Embody and communicate the brand's values and philosophy in team and customer interactions.
  • Support staff planning and hiring to build a high-performing team.
  • Contribute to the implementation of ongoing learning and development programs for the store team and provide on-the-job coaching and training as needed.
  • Monitor store key performance indicators to track the health of business operations.
  • Oversee front-of-house operations to ensure exceptional customer service.
  • Manage inventory and back-of-house processes for optimized stock levels and product flow requirements.
  • Act as the in-store troubleshooting expert for store systems and core processes.

Requirements

  • 1-2+ years of experience in a customer-focused setting with managerial responsibilities.
  • Operational retail experience in a sports or fashion environment is a strong plus.
  • A collaborative team player with strong interpersonal, hospitality, and communication skills.
  • An entrepreneurial spirit and exceptional organizational skills to proactively anticipate future store needs.