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Strategic Client Partner

2 weeks ago

Sydney, New South Wales, Australia Whizdom Full time
About This Opportunity

We are seeking an experienced Customer Success Manager to join our team at Whizdom. In this role, you will be responsible for building and maintaining strategic relationships with our largest clients.


Responsibilities
  1. Own the relationship with one or more strategic clients, serving as a trusted advisor and technical authority.
  2. Collaborate with client delivery teams to deliver projects, ensure operational stability, and drive client happiness.
  3. Identify opportunities for growth and development within our client base, developing customized solutions to meet their evolving needs.
  4. Develop and implement strategies to improve client satisfaction and retention rates.
  5. Foster a culture of innovation and excellence within our organization, mentoring and leading client delivery personnel as needed.

Requirements
  • Bachelor's degree or four years of work experience.
  • Four years of relevant experience in customer success or a related field.
  • Strong leadership skills and ability to motivate others.