Claims Officer

4 days ago


Perth, Western Australia DFP Recruitment Full time
Job Title: Claims Officer - Federal Government

We are seeking an experienced Claims Officer to join our client, a Federal Government Agency, in Perth.

The successful candidate will have a strong background in insurance/claims/payments processing and be looking to further their career within the public sector.

This is an APS4 equivalent level position initially on a labour hire basis.

About the Role:
  • Manage a caseload of claims at various stages and facilitate payment of compensation benefits to eligible clients.
  • Exercise judgment to make determinations based on gathered evidence and the application of relevant legislation.
  • Provide a direct service to clients, including other government departments and agencies.
  • Read and apply legislation, respond to phone calls and emails regarding claims, and ensure the system is up to date and information is accurate.
About You:
  • Effective communication and the ability to build positive working relationships with relevant stakeholders.
  • Previous experience in claims/case/payment management, analytical skills, Excel skills, and problem-solving skills.
  • The ability to pick up information quickly and accept on-the-job feedback, read and interpret medical records, and respond to queries in an efficient and professional manner.
The Rewards:
  • An attractive hourly rate of $44 per hour + super.
  • 12-month position initially Monday to Friday – full-time hours (37.5 hours per week).
  • Flexibility to work from home 1 to 2 days per week after training period.
  • Ongoing training and professional development.

Please note: Successful candidates must be Australian Citizens and be willing to undertake a National Police Clearance.


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