Transform Customer Experiences

3 days ago

Mackay, Queensland, Australia beBeeLeadership Full time $80,000 - $100,000

Key Leadership Role: Customer Service Manager

Job Summary:

We are seeking a seasoned customer service professional to oversee the delivery of exceptional customer experiences and lead our reception team at Fitness Cartel.

About the Role:

This is a key leadership position that requires a high level of emotional intelligence, effective communication skills, and the ability to motivate and inspire a team.

  • Manage overdue accounts, cancellations and enquiries to meet company targets.
  • Supervise the Reception team, providing training and ongoing support for new employees.
  • Rostering of Reception team, working with Retail Management to ensure adequate staff are working at critical times to provide excellent customer service.
  • Work with the Reception team to meet and exceed customer service targets and KPIs.
  • Utilise computer systems to look up member details, create access key tags, process purchases and assist members with booking classes.
  • Maintain venue cleanliness ensuring the reception/café area are always neat and tidy.
  • Follow directions, prioritise and complete tasks in a timely manner.
Requirements:
  • 3+ years previous customer service supervisory experience with excellent communication skills.
  • Financially driven with natural drive to achieve individual targets and team goals.
  • Experience in a KPI driven environment.
  • Ability to build rapport with people from varied walks of life and desire to help people succeed in their goals.
  • The ability to solve problems and overcome obstacles.
  • Outstanding communication abilities – able to listen, understand, empathise and influence others.
  • Customer-focused with a desire to achieve exceptional customer outcomes.
  • Ability to be a role model and live by health values and behaviours, while being passionate about the industry.
  • A "can do" attitude with a thirst for learning and ambition for growth.
  • A passion for health and fitness and eagerness to work for the industry.
  • Be reliable, proactive, punctual, professional and well-presented.
  • Have a strong work ethic.
  • Show initiative, be highly motivated and an adaptable team player with the ability to multitask.
  • Computer literacy and ability to learn new systems.
  • Communicate and uphold policies and procedures of the business to customers and staff.
  • Hold current First Aid and CPR Certificates (or willing to attain).
  • Have flexibility to work hours suitable for the operations of a gym.
  • Have Australian working rights.

  • Transformative Customer Experience Professional

    1 week ago

    Mackay, Queensland, Australia beBeeCustomerExperience Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our customers, providing them with exceptional service and support.About the RoleThis is an exciting opportunity to work in a fast-paced environment...

  • Customer Experience Ambassador

    5 days ago

    Mackay, Queensland, Australia beBeeCustomerService Full time $82,236 - $118,194

    Customer Service PositionWe are seeking a Customer Service professional to deliver exceptional customer experiences and play a vital role in making their car hire experience unforgettable.

  • Customer Experience Ambassador

    4 days ago

    Mackay, Queensland, Australia beBeeCustomerExperience Full time $48,000 - $63,000

    Customer Experience AssociateWe are seeking a charismatic Customer Assistant to join our team in Mackay, Australia. As a key member of our retail staff, you will be responsible for delivering exceptional customer experiences and helping us achieve our goals.Key ResponsibilitiesProvide outstanding customer service, ensuring every interaction leaves customers...

  • Customer Experience Ambassador

    6 days ago

    Mackay, Queensland, Australia beBeeCustomer Full time $40,000 - $80,000

    Are you passionate about delivering exceptional customer experiences? This is an exciting opportunity to join our team as a Customer Service Representative and make a real difference in the lives of our customers.You will be the face of our brand, interacting with customers at the rental counter, completing rental bookings and responding to general customer...

  • Customer Experience Specialist

    3 days ago

    Mackay, Queensland, Australia beBeeCustomerService Full time $45,000 - $65,000

    Job OverviewCustomer service professionals will be responsible for creating exceptional experiences for customers in a retail environment. This role involves providing personalized support, processing transactions, and maintaining showroom presentation.About the PositionThis is an entry-level opportunity that requires strong communication skills, a positive...

  • Customer Experience Ambassador

    3 days ago

    Mackay, Queensland, Australia beBeeAmbassador Full time $42,000 - $54,000

    Join Our CommunityWe are seeking like-minded individuals to contribute to a dynamic and inclusive work environment. As part of our team, you will play a vital role in shaping the future of customer experience.Key ResponsibilitiesYou will engage with customers by showcasing your passion for our products, fostering memorable interactions that leave a lasting...

  • Customer Experience Coordinator

    6 days ago

    Mackay, Queensland, Australia beBeeCustomerService Full time $55,000 - $73,000

    Job Title: Customer Service ManagerThis role encompasses a diverse array of responsibilities, with a primary focus on delivering exceptional customer service experiences through effective team management and interpersonal skills.

  • Customer Experience Specialist

    4 days ago

    Mackay, Queensland, Australia beBeeCustomer Full time $35,000 - $55,000

    At Repco, we strive to deliver exceptional customer experiences across all touchpoints.As a Retail Assistant, you will play a vital role in ensuring that every customer has a positive interaction with our brand.Safety Focus: Prioritize your own safety and the safety of your colleagues and customers at all times.Provide genuine service and create moments that...

  • Ambassador of Customer Experience

    3 days ago

    Mackay, Queensland, Australia beBeeCustomer Full time $40,000 - $55,000

    Are you looking for a new adventure? As one of our spirited customer-facing team members, you'll leave your mark on customers, the team and local community.The ROLEProvide memorable in-store experiences centered around product discoveryStock shelves with a wide range of products and increase your daily step countDiscover ways to bring products to life...

  • Ambassador of Customer Experience

    3 days ago

    Mackay, Queensland, Australia beBeeExperience Full time $45,000 - $75,000

    Key ResponsibilitiesWe're looking for motivated individuals who will make a lasting impression in our business and help create a more enjoyable experience - for our customers and colleagues. When you join us, you become part of a team that is genuine, inclusive, and accountable.