High-Touch Customer Service Expert

5 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000

Key Account Manager Position:

The successful candidate will be responsible for delivering exceptional customer service and building strong relationships with key stakeholders.

Primary Responsibilities:

  • Serve as the primary point of contact for assigned strategic customer accounts, ensuring their needs are met with efficiency and accuracy.
  • Develop and maintain strong relationships with key customer stakeholders to enhance service delivery and satisfaction.
  • Proactively manage customer expectations and address concerns with a solution-focused approach.
  • Support the execution of customer service strategies that drive retention and long-term business growth.
  • Execute best-in-class customer service processes to support a seamless order-to-delivery experience.
  • Collaborate with supply chain, sales, and operations teams to ensure timely order fulfillment and issue resolution.
  • Monitor and manage order flow, proactively identifying and addressing potential service disruptions.
  • Utilize data insights and customer feedback to drive continuous improvement in service quality and responsiveness.

Essential Skills and Qualifications:

  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively with internal teams.

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