Customer Service Expert

7 days ago


Brisbane, Queensland, Australia beBeeOpportunity Full time $60,000 - $80,000

Customer Service Expert Wanted

We are seeking a highly skilled and organized individual to join our team as a Customer Service Representative. This role offers an exciting opportunity to work with a high-performing team, delivering exceptional customer experiences in the Brisbane region.

This position plays a vital part in ensuring all inbound jobs are actioned accordingly and customers receive a positive and professional service experience.

The successful candidate will be responsible for:

  • Scheduling new jobs and re-scheduling existing ones to meet service KPIs
  • Managing technicians' schedules using trade-specific software and ensuring they meet company standards
  • Processing leads, quotes, jobs, invoices, and providing administrative assistance to key internal staff and management
  • Maintaining accurate information and picking up new skills quickly

To be successful in this role, you will need:

  • A professional phone manner with excellent communication skills
  • The ability to work in a fast-paced environment, be highly organized, and manage time effectively
  • Attention to detail, a positive attitude, and the ability to multi-task
  • Strong geographical knowledge of Brisbane is essential

Benefits of this role include:

Job security and career development in a constantly growing enterprise

An exciting opportunity to work with a high-performing team

Delivering exceptional customer experiences in the Brisbane region



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