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Automotive Technical Support Specialist
2 weeks ago
As a technical expert in automotive parts and mechanical systems, you will provide exceptional customer support to trade and retail customers.
You will leverage your knowledge of products and services to deliver outstanding service and drive sales growth.
Key responsibilities include:
- Providing in-depth technical assistance via phone or email
- Building strong relationships with customers to understand their needs and preferences
- Staying up-to-date on product information and industry trends to resolve complex issues and maximize sales opportunities
- Ensuring a safe working environment by adhering to safety protocols and best practices
To succeed in this role, you will need:
- A passion for delivering excellent customer service and building long-term relationships
- Proven experience in the automotive parts or mechanical industry, preferably with a strong understanding of products and services
- Excellent communication and problem-solving skills, with the ability to communicate effectively in both technical and non-technical terms
- Proficiency in using computers and computer programs, including software and online tools
- Flexibility to work varied shifts, including weekends and public holidays, with a valid driver's license (manual preferred)
