Coffee Shop Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Coffee Shop Manager to lead our team and create exceptional experiences for all customers.
Key Responsibilities:
- Lead and Motivate a Team: Lead and motivate a team of baristas to deliver outstanding customer service.
- Create a Positive Work Environment: Create a positive and inclusive work environment that fosters teamwork and collaboration.
- Inventory Management: Manage inventory levels, ordering supplies, and ensuring product quality and freshness.
- Sales and Profitability: Develop and implement strategies to drive sales and increase profitability.
- Cleanliness and Organisation: Maintain cleanliness and organisation throughout the store.
- Customer Service: Handle customer inquiries, feedback, and complaints with professionalism and efficiency.
- Health and Safety: Ensure compliance with health and safety regulations at all times.
Requirements:
- Experience: Previous experience in a similar role within the coffee industry.
- Coffee Knowledge: Solid knowledge of fast-paced takeaway style food and drink.
- Leadership Skills: Exceptional leadership and interpersonal skills.
- Communication Skills: Excellent communication skills, both verbal and written.
- Management Skills: Proven experience of managing rosters, KPIs, and costs.
- Problem-Solving Skills: Proven ability to multitask and work effectively under pressure.
- Coffee Passion: A passion for coffee and a commitment to delivering exceptional quality.
- Flexibility: Flexibility to work weekends and holidays as required.
Benefits:
- Competitive Salary: Competitive salary commensurate with experience.
- Career Advancement: Opportunities for career advancement and professional development.
- Inclusive Work Environment: A supportive and inclusive work environment.
- Bonus Incentive Scheme: Great Bonus Incentive Scheme to earn up to 20% of the annual salary.
About Us:
Frontline Hospitality Melbourne East is a leading hospitality company that values exceptional customer service and a positive work environment.
How to Apply:
To apply online, please click on the apply button.
Alternatively, for a confidential discussion, please contact Amanda Dark on adark@frontlinehospitality.com.au quoting the reference number above, or check out our website for other available positions.
www.frontlinehospitality.com.au
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