Proactive Claims Administrator

2 weeks ago

Sydney, New South Wales, Australia beBeeAdministrative Full time $80,000 - $120,000
Job Title:

Claims Assistant

About the Role:

This role provides vital administrative support to Case Managers in a fast-paced environment focused on proactive claim management.

The ideal candidate will have previous experience in administration and office support or extensive customer service experience, along with competent use of MS Word and Excel. High-level typing accuracy is also essential.

  • Administrative Support: Provide timely and effective assistance to Case Managers in managing worker's compensation claims.
  • Claim Administration: Process and administer claims, sort mail and file documents as requested.
  • Organizational Skills: Coordinate medical appointments, investigations, police reports, and interpreter services.
  • Customer Service: Handle basic phone enquiries regarding unpaid accounts and changing medical appointments.
  • Financial Management: Ensure invoices and payments comply with GST/ITC guidelines.
  • Reimbursement Processing: Process invoices and third-party or worker reimbursements.

Key Responsibilities:

  1. Support Case Managers in claim administration.
  2. Process and administer claims.
  3. Coordinate medical appointments and other related tasks.
  4. Handle customer inquiries and provide timely responses.
  5. Manage financial transactions and ensure compliance with relevant guidelines.
  6. Process reimbursements for workers and third-party providers.
What We Offer:

We stand together as equals, celebrating diversity and inclusion. Our team culture is vibrant, collaborative, and innovative, offering flexibility to work from home, a corporate wellbeing program, access to discounts at over 350 retailers, comprehensive learning and development support, and more.

About You:

  • Previous experience in administration and office support or extensive customer service experience.
  • Competent use of MS Word and Excel.
  • High level of typing accuracy.
  • Ability to take direction and willingness to learn.
  • Effective communication and interpersonal skills.
  • Ability to work well in a team environment.
  • Time management and organizational skills.

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