Service Delivery Specialist
1 week ago
About Symbio Holdings Limited
Symbio Holdings Limited is a leading software company revolutionizing the way the world communicates.
Our platform delivers the full communication stack, from carrier infrastructure to enterprise collaboration, across multiple Asia-Pacific regions.
We bring together the telecom and software expertise that powers modern communications.
Job Summary
We are seeking a highly skilled Service Delivery Specialist to join our connect division. The Symbio connect division works with large corporate, multi-national and government organizations across the Asia-Pacific region.
As a Service Delivery Specialist, you will be responsible for the end-to-end management of customer provisioning and delivery orders. This role involves the adding, moving, and changing of customer services and delivering within specified service level agreements/targets.
Key Responsibilities
- Ensure the Symbio brand is highly regarded in the domestic and international market by managing the fulfillment of orders.
- Communicate effectively with customers to deliver an exceptional customer experience.
- Work collaboratively within a team environment.
- Focus on customer satisfaction.
Requirements
- 3+ years' experience in Order Management, Processing and fulfilling customer provisioning requests and orders.
- Experience with Product Knowledge of telecommunications products & services, such as Voice Carriage, SIP/RTP, Mobile, Fax/Landline services, Data services, and Billing.
- Advanced stakeholder management experience (internal and external).
- Strong written and verbal communication skills with the ability to influence and negotiate effectively.
- Willingness to develop professionally and to learn and support other technologies.
- Advanced customer service skills with an exceptional phone manner and excellent written communication skills.
- Previous contact center experience, and Network monitoring experience, is an asset.
What We Offer
As a Symbion, you will have the flexibility to shape your work environment. You can choose to be primarily remote, primarily office-based, or a mix of both.
You will also have the freedom to design a unique and customized learning journey to build new skills and reach career goals.
Additionally, you will enjoy a range of benefits, including share options, generous parental leave, paid birthday leave, regular social events, social clubs, and a comfortable, fun, and diverse working environment.
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