Airport Operations Manager
2 weeks ago
Cabin Services Australia, a leading provider of cabin cleaning and ancillary services in the aviation industry, is seeking an experienced Assistant Station Manager to join their team. Reporting to the Station Manager, this role is responsible for managing daily operations, ensuring all areas are operating effectively, and meeting team goals and objectives.
Key Responsibilities:
- Assist Station Manager in planning and implementing strategies to manage customers and ensure exceptional customer experience.
- Coordinate daily operations, including monitoring operating costs, budgets, and resources to ensure efficient use of staff and equipment.
- Communicate with clients to evaluate their needs and provide tailored solutions to meet their requirements.
- Oversee operational inventories and ensure staff have access to and use correct equipment to maintain high standards of service.
- Evaluate employee performance and identify hiring and training needs to ensure a skilled and motivated workforce.
- Supervise and motivate staff to perform at their best, promoting a safe and compliant working environment.
- Coach and support new and existing staff to develop their skills and knowledge.
- Handle customer and staff complaints in a professional and timely manner, ensuring issues are resolved to the satisfaction of all parties.
Requirements:
- Demonstrated leadership, decision-making, and organisational skills to manage a team and drive business results.
- Ability to create a harmonious team working environment, promoting a culture of respect and inclusivity.
- Strong advocate for promoting a safe and compliant workforce, adhering to industry standards and regulations.
- Excellent computer literacy, including Microsoft Office, to manage administrative tasks and reports.
- Ability to communicate effectively and work as part of a team, building strong relationships with colleagues and clients.
- Excellent organisational skills with the ability to multi-task and prioritise workload to meet deadlines and deliver results.
- Proven ability to exercise discretion at all times, maintaining confidentiality and handling sensitive information with care.
Cabin Services Australia values diversity and inclusion, and is an Equal Opportunity Employer. We support applicants from all backgrounds and encourage women to apply.
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