Front Office Lead

2 weeks ago

Perth, Western Australia beBeeHospitality Full time $80,000 - $120,000
Job Overview

We are seeking a highly skilled Guest Services professional to lead our Front Office Teams and ensure exceptional customer service is provided.

This role involves overseeing all property operations, managing guest-related situations, and implementing projects and policies to drive business growth.

  • Main Responsibilities:
  • Representing management in resolving any guest-related situation, ensuring the highest levels of hospitality and service are maintained.
  • Leading teams to maintain Guest Services and Front Desk Goals, promoting a culture of excellence and teamwork.
  • Sourcing, developing, and retaining talent by identifying developmental needs and coaching or mentoring others.
Requirements & Qualifications

To be successful in this role, you will need:

  • Experience in daily hotel operations, with a current RSA (Responsible Service of Alcohol) certification and driver's license (manual preferred).
  • Hospitality experience is essential, along with excellent people skills, leadership experience, and a strong ability to work in a fast-paced environment.
Benefits Package

We offer a comprehensive benefits package that includes:

  • Enhanced parental leave, allowing you to balance your work and family responsibilities.
  • Paid birthday leave, so you can celebrate with loved ones.
  • Long service leave portability, giving you flexibility and security.
  • Flexible work options, enabling you to achieve a better work-life balance.

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