Achieve Financial Goals

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $53,000 - $86,000

We're seeking an exceptional Customer Service Officer to join our team in Narre Warren South. This is a permanent, full-time opportunity that will allow you to make a real difference in people's lives.

Your role will be the face of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals. You'll be responsible for assisting customers with transactions, educating them about our online platforms, and recommending products and services that best suit their needs.

In this dynamic and high-impact role, you'll have the opportunity to:

  • Explore customers' needs through in-depth conversations to help them achieve their financial goals and partner with different specialists within the branch
  • Support our customers with their digital literacy and online banking needs as we continue to innovate our offerings
  • Be the go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront
  • Embrace an attitude of lifelong learning and take your career to the next level with on-the-job training and external development opportunities
  • Build connections and support our customers, give back to the community, and make a positive impact while having some fun along the way

This role requires strong attention to detail, excellent communication skills, and the ability to work collaboratively as part of a dedicated team. If you're passionate about delivering exceptional customer service and want to make a real difference in people's lives, we'd love to hear from you.

What We're Looking For
  • Experience in customer service environment and the ability to achieve targets
  • Strong attention to detail to ensure secure, accurate transactions with a risk mindset
  • Confidence to communicate with new and existing customers face to face and over the phone
  • Eagerness to understand and communicate what makes us different
  • Drive for collaboration and a willingness to work together to achieve our goals
Benefits

We offer a range of benefits to our employees, including:

  • Health and wellbeing support, including discounted gym memberships and private health insurance options
  • Take your learning to the next level through our corporate university

We're committed to making a positive impact in our community and providing opportunities for growth and development. If you're passionate about delivering exceptional customer service and want to be part of a dedicated team, we'd love to hear from you.

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