Experience Design Lead

7 days ago

Sydney, New South Wales, Australia Alinta Energy Full time

We are seeking a highly skilled Senior UX Designer to join our growing Customer Technology team at Alinta Energy.

In this role, you will have the opportunity to apply your expertise in human-centred design to drive business growth and customer satisfaction. Our team is responsible for designing and delivering high-quality digital products that meet the needs of our customers and stakeholders.

As a Senior UX Designer, you will be responsible for leading user research and experience design activities across various initiatives, including retail self-service channels, retail-assisted channels, our mobile app, and power generation projects.

Main Responsibilities:

  • Solve business problems by articulating your vision through user flows, customer journeys, design concepts, prototypes, and other design artefacts.
  • Apply human-centred design principles to ensure that these ideas are effectively brought to life and validated through customer research.
  • Collaborate with stakeholders and team members to distil the complexities of business goals, customer needs, and technology constraints into concise problem statements and/or visual artefacts.
  • Work closely with other designers to ensure a seamless customer experience across channels.

About You:

  • Demonstrated experience solving business problems using human-centred design, including via the use of mixed methods research, co-design workshops, journey mapping, and/or service blueprinting.
  • A dynamic, open-minded approach to working with diverse stakeholders, giving and responding to feedback, and working autonomously in complex project environments.
  • Experience doing product design in agile UX environments, efficiently producing prototypes and artefacts at various stages of product development while responding dynamically to shifting priorities.
  • Excellent communication, collaboration, and project management skills, with experience facilitating workshops using visual collaboration boards.
  • Proficiency with Figma is preferred.

About Us:

Alinta Energy is a leader in the Australian energy market, with a commitment to providing our customers with reliable, affordable, and sustainable energy solutions. We are invested in developing large-scale renewables and storage projects to support our goal of becoming a net-zero emissions company by 2050.

We are proud to be a workplace that values diversity, inclusion, and equality, and we encourage applications from any qualified person.

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