Customer Experience Specialist
24 hours ago
We are seeking a skilled Customer Experience Expert to deliver exceptional service and build strong customer relationships.
This role is crucial in providing a seamless and personalized customer experience, fostering successful partnerships, and driving business growth through effective communication and problem-solving skills.
Key Responsibilities:- Process customer orders and inquiries efficiently, maintaining high accuracy and ensuring timely resolutions.
- Communicate supply information, product updates, and substitutions effectively, providing customers with clear and concise information.
- Maintain accurate records for seamless communication across teams and ensure data integrity.
- Respond promptly to customer contacts via phone, email, and other channels, demonstrating excellent communication and interpersonal skills.
- Build strong relationships with customers, offering product information, alternatives, and solutions that meet their needs and exceed their expectations.
- 1-2 years of experience in a similar customer-focused role, with a proven track record of delivering exceptional customer service.
- Strong time management skills and ability to perform under pressure, prioritizing tasks and managing multiple projects simultaneously.
- Excellent communication, administrative, and problem-solving abilities, with proficiency in MS Office and SAP.
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