Customer Success Specialist

7 days ago


Perth, Western Australia Chamber of Commerce and Industry WA Full time

The Chamber of Commerce and Industry WA is seeking a highly motivated and organised individual to join our Member Engagement team as a Customer Success Specialist.

About the Opportunity

This is a part-time opportunity available for an immediate start, with a maximum term of 12 months. As a Customer Success Specialist, you will be responsible for proactively engaging with current members through various channels, including phone calls, emails, and social media.

Responsibilities
  • Engage with current members to strengthen relationships and improve satisfaction levels.
  • Assist members in accessing available resources, benefits, and educational materials provided by the Chamber.
  • Collaborate with the Chamber's Committee to develop strategies for member retention and growth.
  • Contribute to the planning and execution of member events, meetings, and outreach activities.
About You

We are looking for an outstanding communicator who can foster positive working relationships and build trust and rapport rapidly. You will bring to our team:

  • Proven experience in customer service, member relations, or a similar role.
  • Experience in sales and/or business development.
  • Excellent interpersonal and communication skills.
  • Strong organisational skills and attention to detail.
About Our Culture

At the Chamber, we value our employees and offer a range of benefits to support their well-being and career development. These include flexible working arrangements, access to free counselling, and ongoing learning and development opportunities.



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