Customer Success Strategist

6 days ago


Perth, Western Australia DyFlex Pty Ltd Full time

DyFlex is a forward-thinking SAP Platinum Partner with a strong commitment to excellence. Our team is dedicated to delivering top-notch solutions and services that meet the evolving needs of our clients.

About the Position
  • We are seeking an exceptional Customer Success Manager to join our Perth office, responsible for driving growth and success in the WA region.
  • The ideal candidate will possess a unique blend of technical expertise, business acumen, and interpersonal skills, allowing them to build strong relationships with clients and internal stakeholders.

Key Responsibilities:

  • Develop and implement strategic account plans to drive growth and profitability.
  • Work closely with the Sales and Support teams to identify opportunities for improvement and implement changes that benefit both clients and DyFlex.
  • Collaborate with cross-functional teams to deliver comprehensive solutions that meet the evolving needs of clients.
  • Communicate effectively with clients and internal stakeholders to ensure seamless execution of projects and initiatives.

Requirements:

  • Relevant tertiary qualifications in a technical or software-related field.
  • Prior experience managing customer engagements and communications.
  • Prior experience in commercial roles with a thorough understanding of SAP solutions and their delivery would be advantageous.
  • Strong business acumen and a willingness to enhance knowledge of SAP products and customers.
  • Experience working in fast-paced environments with a proven ability to operate in customer-centric settings.
  • Exceptional written and verbal communication skills in English.
  • Innovative mindset and ability to create and improve processes to optimize at-scale.


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