Customer Success Strategist
6 days ago
DyFlex is a forward-thinking SAP Platinum Partner with a strong commitment to excellence. Our team is dedicated to delivering top-notch solutions and services that meet the evolving needs of our clients.
About the Position- We are seeking an exceptional Customer Success Manager to join our Perth office, responsible for driving growth and success in the WA region.
- The ideal candidate will possess a unique blend of technical expertise, business acumen, and interpersonal skills, allowing them to build strong relationships with clients and internal stakeholders.
Key Responsibilities:
- Develop and implement strategic account plans to drive growth and profitability.
- Work closely with the Sales and Support teams to identify opportunities for improvement and implement changes that benefit both clients and DyFlex.
- Collaborate with cross-functional teams to deliver comprehensive solutions that meet the evolving needs of clients.
- Communicate effectively with clients and internal stakeholders to ensure seamless execution of projects and initiatives.
Requirements:
- Relevant tertiary qualifications in a technical or software-related field.
- Prior experience managing customer engagements and communications.
- Prior experience in commercial roles with a thorough understanding of SAP solutions and their delivery would be advantageous.
- Strong business acumen and a willingness to enhance knowledge of SAP products and customers.
- Experience working in fast-paced environments with a proven ability to operate in customer-centric settings.
- Exceptional written and verbal communication skills in English.
- Innovative mindset and ability to create and improve processes to optimize at-scale.
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