
Corporate Training and Development Manager
5 days ago
This is an exciting opportunity to manage all aspects of human resources and training across our organization.
The successful candidate will have the opportunity to work in a dynamic and fast-paced environment with a passionate team committed to excellence.
Key Responsibilities:- Full cycle recruiting and candidate screening of all open positions, including advertising, interviewing, applicant tracking, and reference checks.
- Providing colleagues with information about policies, standard operating procedures, job duties, working conditions, growth opportunities, and benefits.
- Advising managers on organizational policy matters, recommending changes as necessary.
- Handling disciplinary or formal grievances in a professional manner.
- Designing and delivering engagement surveys, developing our Culture and Engagement strategy based on survey results.
- Collaborating with department managers to support workforce planning and employee development aligned with business objectives.
- Serving as a link between management and colleagues by handling questions, interpreting, and administering policies and helping resolve work-related problems.
- Executing new hire and ongoing recertification training programs, making full use of company learning technology and resources.
- Ensuring training programs are inclusive of all relevant topics outlined in client service-level agreements.
- Evaluating calls and associated file records to define coaching trends and establish improvement targets.
- Leading new starter onboarding from induction through complete operator training programs.
- Developing and delivering ongoing personal development planning and support for all colleagues.
- At least 1+ years of corporate training, human resources, and/or recruiting experience.
- Advanced MS Office skills.
- Active listening and problem-solving skills for employee relations.
Please note that this job description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.
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