Retail Sales Associate
2 weeks ago
About Beaumont Tiles
We are a leading tile and flooring solutions provider with over 60 years of industry experience.
Our mission is to provide exceptional customer service and offer a wide range of quality products at competitive prices.
The Role
We are seeking a motivated and customer-focused Sales and Customer Service Advisor to join our team at Mentone.
The successful candidate will provide exceptional customer service, engage with customers, and drive sales results.
Key Responsibilities
- Greet and engage with customers, providing a high level of customer service.
- Understand customer needs and recommend products that meet those needs.
- Achieve and exceed sales targets and key performance indicators (KPIs).
- Maintain in-depth knowledge of products and services offered.
- Handle customer queries and complaints efficiently and professionally.
- Ensure the sales showroom is tidy and visually appealing.
- Process transactions and handle payments.
- Participate in training and development programs.
KPIs
- Consistently achieve monthly sales targets.
- Maintain a high level of customer satisfaction, aiming for positive feedback.
- Efficiently manage and close sales, with a focus on increasing average transaction value.
- Demonstrable growth in product knowledge and expertise.
- Adherence to store policies and procedures.
- Contribution to team sales goals and overall store performance.
About the Role
This is a full-time position, five days per week, worked between Monday – Saturday.
Weekday hours are between 8.00am – 5.00pm and Saturday hours are between 9.00am – 4.00pm.
Competitive salary and commission structure are offered.
Opportunities for professional growth and development are available.
A supportive and inclusive work environment is provided.
Comprehensive training, coaching, and development programs are offered to enhance your skills and knowledge.
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