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Maintenance Systems Optimization Specialist
2 weeks ago
We are seeking a skilled and experienced professional to lead our Repairs and Maintenance Platform (R.A.M.P) across our national restaurant network.
This is an exciting opportunity for you to be at the forefront of operational excellence — leading a passionate team, optimising systems, and working alongside key stakeholders to drive smarter maintenance outcomes.
- Lead, coach and mentor the R&M Service Coordinators to achieve exceptional results.
- Inspire a highly engaged, collaborative team culture that fosters growth and development.
- Manage team performance and support professional growth through training and coaching.
- Resolve conflict and drive motivation by fostering a positive work environment.
- Work closely with your team to manage and maintain the R.A.M.P system.
- Configure the system to meet the needs of State Facility Managers.
- Keep Service Level Agreements and contractor documentation up to date to ensure seamless operations.
- Collaborate with our software partner (SWG) on system upgrades and enhancements.
- Analyse data to generate actionable reports and insights that inform business decisions.
- Work closely with State Facility Managers to resolve issues and escalate concerns.
- Monitor preventative maintenance schedules and contractor performance to ensure timely completion.
- Ensure after-hours system support and compliance with our Contractor Management Guide.
- A well-coached, high-performing team with strong morale and engagement.
- An optimised and fully utilised R.A.M.P system with accurate, up-to-date data.
- Strong contractor partnerships delivering timely, high-quality service.
- Measurable efficiencies in maintenance spend and operational reporting.
