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Experienced Claims Specialist for High-Value and Complex Cases
3 weeks ago
Take the next step towards a challenging and rewarding role.
Senior Claims Specialist – High Value and Complex Claims- Lead complex liability and professional indemnity claims with strategic impact driving commercial outcomes.
- Collaborate with legal teams, panel firms, and internal stakeholders to manage litigation and resolve high-value claims efficiently.
We're seeking an experienced Senior Claims Specialist to manage a portfolio of high-value and complex Specialty claims, including professional indemnity, injury, and property liability. You'll provide strategic advice, manage end-to-end claims, and collaborate with internal legal teams and external counsel to drive timely resolution and support technical excellence.
Key Responsibilities:
- Manage a diverse range of claims across class actions, cluster claims, and high-value exposures, providing expert guidance and support.
- Provide strategic advice on policy interpretation, litigation, and claim resolution, ensuring alignment with business objectives.
- Collaborate with internal legal teams, panel firms, and counsel to manage legal complexities and ensure effective risk management.
- Attend mediations, settlement conferences, and court proceedings as required, promoting a positive risk culture.
- Support technical oversight and mentoring within the Specialty claims team, contributing to process improvements and cost reduction initiatives.
- Promote alignment of claims strategies across internal stakeholders, driving commercial success.
- Operate within delegated authority, ensuring compliance with regulatory requirements and promoting a culture of continuous improvement.
Requirements:
- Tertiary qualifications in law, business, or insurance are mandatory.
- Industry qualifications such as Diploma in Financial Services are also mandatory.
- A minimum of 5–10 years' experience managing complex liability or professional indemnity claims is required.
- Litigation experience, including briefing panel firms or direct involvement, is essential.
- Strong analytical, negotiation, and decision-making skills are necessary for success in this role.
- Excellent communication and stakeholder engagement capabilities are crucial for collaboration and relationship-building.
- Experience mentoring and developing team members is highly valued.
- Sound knowledge of relevant legislation and claims systems is required.
What We Offer:
- A range of flexible working and leave options, including paid parental leave and emergency response leave.
- Discounts and offers on retail favourite stores and insurance products.
- Give back to our communities with payroll giving, donation matching, and paid volunteer leave.
- Invest in your brighter future with ongoing study support and career development programs.
- Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
We believe our strength lies in the diversity, talent, and passion of our people. We're committed to creating an inclusive culture where everyone feels valued, connected, and empowered to thrive. If you require support or adjustments to participate equitably in our recruitment process or in the workplace, please contact us for a confidential conversation.
