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Client Service Officer

2 months ago

Australia Karlka Recruiting Group Full time

About The Company

Karlka Recruiting Group is a leading recruitment agency partnering with government agencies to fill critical roles. Our team is dedicated to providing exceptional service to our clients and candidates.

About The Position

The Client Service Officer is a key role within our client's organization, responsible for delivering high-quality customer service and financial management services. This position involves managing a customer caseload, developing strategies, and making financial decisions on their behalf.

Duties

  • Develop and implement financial plans to meet customer needs and goals.
  • Engage with customers to understand their financial aspirations and provide tailored solutions.
  • Address customer concerns and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to deliver customer-focused outcomes.
  • Use systems and processes to manage customer matters and identify areas for improvement.
  • Escalate complex issues to senior officers and discuss progress on decisions and administration.

Requirements/Skills

  • Must have full working rights.

Benefits of Working with Karlka Recruiting Group

  • Weekly pay.
  • Ongoing support: Pre, during, and post placement.
  • Dedicated consultant per contract.
  • Employee Assistance Program available.
  • Our agency supports Indigenous communities.