Trucking Support Specialist

5 days ago


Sydney, New South Wales, Australia beBeeCustomer Full time

We are seeking an experienced and skilled customer service professional to join our team as a Trucking Support Specialist.

The ideal candidate will have 3 or more years of experience working in the trucking, transport, or logistics industry, with a strong background in customer support and problem-solving.

Responsibilities will include taking calls and emails from clients, helping them resolve issues quickly, setting up new customers, and providing feedback to the product team to improve the software.

The successful candidate will be comfortable working in a fast-paced environment, have excellent communication skills, and be able to work independently and as part of a team.

This is a great opportunity for someone who enjoys working in a dynamic and challenging environment, and who is passionate about delivering exceptional customer service.

Key Responsibilities:

  • Taking calls and emails from clients and resolving issues efficiently
  • Setting up new customers and onboarding them onto our system
  • Providing feedback to the product team to improve the software
  • Collaborating with other teams to deliver exceptional customer service

Requirements:

  • 3+ years of experience in customer support or a related field
  • Strong knowledge of the trucking, transport, or logistics industry
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team

Benefits:

  • Opportunity to work with a dynamic and growing company
  • Competitive salary and benefits package
  • Opportunities for career growth and development

Why you'll enjoy it:

  • You'll be working with a team that understands the trucking industry
  • Every day will be different, with a variety of challenges and opportunities to learn
  • Your input will be valued and used to shape the future of our software
  • You'll be joining a growing business with a strong reputation in the industry

This role is perfect for someone who is passionate about delivering exceptional customer service, has a strong understanding of the trucking industry, and is looking for a challenging and rewarding career opportunity.



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