Operational Quality Excellence Leader

1 week ago

Brisbane, Queensland, Australia beBeeQuality Full time $90,000 - $120,000
Quality Management System Lead

This role plays a vital part in maintaining and enhancing our quality framework.

  • Key Responsibilities:
  • Develop, refine, and improve accreditation materials and project plans.
  • Deliver coaching sessions to ensure managers and stakeholders comprehend accreditation responsibilities.
  • Review QMS documents (policies and procedures) and Program Resources.
  • Publish quality awareness articles and program assurance reports.
  • Coordinate audits with CoAct's Auditor and collaborate with auditors, auditees, and stakeholders to identify, communicate, and mitigate risks.
  • Manage accreditation preparation.
  • Keep Service Partner Assessment frameworks and auditor notes up-to-date.
  • Monitor contract compliance through desktop reviews.
  • Contribute to CoAct's Risk Assessments of Modern Slavery and Fraud.
  • Perform regular customer feedback analysis.
  • Build relationships with Departments, Service Partners, external auditors, CoAct staff, and other stakeholders.
  • Investigate causes and propose recommendations.
  • Negotiate and implement corrective action plans.

The ideal candidate should possess strong organizational, planning, and time management skills, including the ability to document work and meet deadlines. They should be a team player, able to lead tasks/projects, build, and maintain relationships with staff and stakeholders.

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