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Mental Health Coordinator

2 weeks ago

Melbourne, Victoria, Australia beBeeMentalHealth Full time $65,000 - $90,000
Job Opportunity: Mental Health Coordinator

We are seeking a highly organised and empathetic individual to join our team as a Mental Health Coordinator.

This role involves managing new referrals, scheduling appointments, and providing excellent customer service to clients.

The successful candidate will have experience working in a mental health setting, with strong communication skills and the ability to work well under pressure.

About the Role:

  • Client Scheduling: Contact new clients, assess their needs, and schedule them with the appropriate clinician based on their requirements and availability.
  • Partnership Program Call List Management: Maintain and execute a monthly call list for our partnership program, explaining service offerings to potential clients and ensuring timely follow-ups and effective communication.
  • Administrative Support: Assist with additional administrative tasks, including data entry, documentation, and coordination with clinicians as needed.
  • Communication: Serve as the primary point of contact for new referrals and clients, providing clear and professional communication.
  • Compliance & Confidentiality: Maintain strict confidentiality at all times and understand privacy policies.
  • Key Responsibilities:
  • Excellent customer service skills, understanding the different needs of our clients, and having a friendly and empathetic attitude.
  • Experience working with Medicare clients in a mental health setting.
  • Understanding of Medicare Services and billing codes.
  • Comfortable reading and reviewing sensitive information.
  • Confident calling potential new clients explaining our services and answering questions.
  • Highly organised and thrives working in a fast-paced environment.
  • Experience in a similar administration role will be highly regarded.
  • Proficient in using Word, Excel, PowerPoint/Experience using Halaxy is an advantage.
  • Open to learning new software programs.
  • Excellent verbal, written communication and interpersonal skills.
  • Ability to work as a reliable and trustworthy team member.
  • Can multi-task and prioritise under pressure.
  • Comfortable adapting to change and following the practice procedures.
  • Understand the importance of patient confidentiality.
  • Enjoy working within a supportive team.
  • Actively participates in team activities.