Customer Support Professional
1 week ago
About Us
We are a global leader in the hearing care retail market, empowering people to rediscover all the emotions of sound. Our mission is to transform the way hearing healthcare is perceived and experienced worldwide, changing the lives of millions of customers through the passion and superior care of our People.
Our Purpose
We empower people to rediscover all the emotions of sound by providing innovative hearing care solutions and services that exceed customer expectations.
Our Values
We serve our customers' best interests with passion and seek to surprise them by always going the extra-mile. We empower our people to think freely, perform and succeed, working together to make a lasting difference.
About This Role
We are seeking an energetic and customer-centric individual to join our team as a Client Advisor. As someone who loves helping people, you will:
- Perform hearing screening checks and hearing aid maintenance (Full training provided)
- Provide face-to-face and phone-based customer support
- Confirm/schedule customer appointments through Diary and Inbox management
- Source external lead generation opportunities and roll-out local marketing initiatives to drive customer engagement
- Assist our clinics to perform more effectively through reporting and solution follow-ups
- Provide administrative support to our Audiologists and the clinic
- Current and valid Australian drivers license
About You
If you're someone who loves to offer amazing customer support and client care, then we would love to hear from you.
In addition to your enthusiasm and passion for helping people, you will ideally have:
- Previous experience in a face-to-face customer service/retail role
- Strong interpersonal and communication skills
- Good computer skills and be tech savvy
- Previous administration experience an advantage, however, full training will be provided
- Sales experience an advantage
- Own vehicle and licence as you will be required to attend other clinics on occasion
What We Offer In Return
We offer attractive salary plus competitive commission structure. Additionally, you will receive:
- A day off to celebrate your Birthday
- Company provided uniform + laundry allowance
- Yearly flu vaccinations
- Amplifon training, career, and learning development opportunities
- Free access to our Employee Assistance Program
- Free Hearing Aid for you, 50% discount for immediate family members, and 30% for other family members and friends
- Join conferences and team functions throughout the year
- Discounted Private Health Insurance and other benefits and products
- Employee referral bonus when you introduce your friends and family to Amplifon
- An opportunity to join a global market leader, and a fun, vibrant, and highly experienced team
- Opportunity for global assignments
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