Meeting Suites Ambassador

4 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $80,000 - $110,000

Job Summary:

Deliver a premium experience to clients in our meeting spaces. Ensure seamless, professional environments for productive meetings and positive business outcomes.

A Day in the Life:

  • Conduct regular floor walks to anticipate opportunities to elevate the experience and address issues before they become problems.
  • Follow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliver.
  • Coordinate with client teams to prepare for client meetings, ensuring all necessary resources are available.
  • Manage the client suites environment, maintaining cleanliness, organization, and brand consistency.
  • Provide knowledgeable assistance with technology and presentation equipment in meeting rooms.
  • Arrange and oversee catering services, ensuring timely delivery and presentation.
  • Act as a central point of contact for client-related queries and wayfinding within the suites.
  • Manage visitor bookings using the guest management system Condeco.
  • Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed.
  • Direct deliveries and manage their storage as required.
  • Establish and follow protocols for welcoming media and distinguished guests.
  • Manage orderly movement of people and provide support at turnstiles during peak periods.
  • Collaborate with facilities management to address any maintenance or safety concerns promptly.
  • Implement and uphold service standards that reflect our commitment to client satisfaction.

Key Requirements:

  • Experience in customer service or hospitality, preferably in a corporate environment with strong interpersonal skills and a focus on creating positive client interactions.
  • Ability to anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information.
  • Excellent communication skills, both written and verbal, with a secondary language desirable.
  • Proficiency in Microsoft Office suite and familiarity with meeting room management systems.

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