Senior Customer Experience Specialist
5 days ago
At our institution, we're committed to fostering a world where individuals and communities thrive.
We are seeking a skilled Banking Consultant to play a pivotal role in delivering exceptional customer experiences.
This position requires you to meet customers' end-to-end banking needs, providing seamless transactions and educating them on digital solutions.
You will be part of a collaborative team, acting as a role model and peer coach to deliver outstanding customer service.
This is an opportunity to make a meaningful impact, contributing to a significant uplift in customer engagement and advocacy.
- Provide top-notch customer service by meeting each customer's unique financial needs.
- Be a key player in helping customers navigate digital solutions.
- Contribute to a culture of collaboration and teamwork.
- Take ownership of your responsibilities, ensuring compliance with all relevant policies and procedures.
To succeed in this role, you'll need:
- Exceptional customer focus and retail experience.
- Proficiency in using various digital channels.
- The ability to multitask and adapt to change.
- A willingness to work collaboratively as part of a team.
- Solid understanding of compliance principles.
- Excellent communication and interpersonal skills.
We offer a dynamic and inclusive work environment, where you can grow and develop your skills. You'll have access to flexible working arrangements, health and wellbeing services, and a range of benefits that support your overall well-being.
If you're passionate about delivering exceptional customer experiences and making a positive impact, we encourage you to apply for this exciting opportunity.
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