Late Night Hospitality Leader
7 days ago
We are seeking a Night Manager to lead the way in exceptional guest service during late-night hours. As a key team member, you will ensure guests have an outstanding experience from arrival to departure.
Key Responsibilities:- Foster a positive and engaging environment for our guests and colleagues alike;
- Collaborate with the Rooms Division Manager to develop and implement resource planning strategies;
- Efficiently manage hotel reception operations, ensuring seamless check-ins and admin processes run smoothly;
- Maintain composure under pressure, adapting to unexpected changes and maintaining high standards;
- Deliver exceptional guest satisfaction, ensuring they feel enthusiastic about their stay;
- Verify cash register transactions and reconcile receipts daily;
- Provide 24-hour support as a point of contact for guests' needs;
- Conduct regular safety inspections to guarantee a secure and peaceful environment.
Requirements:
- You hold relevant training in the hospitality industry and possess management experience, with fluent English language skills;
- You inspire your team and guests alike, with expertise in local knowledge and insider tips;
- You're proactive and accountable, admitting mistakes and committed to growth;
- You bring both skills and character to this role.
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