
Night Hospitality Ambassador
4 days ago
Delivering Exceptional Guest Experiences as a Night Agent
We are seeking a highly skilled and dedicated individual to join our Rooms & Guest Services Operations team. As a key member of the team, you will be responsible for delivering exceptional guest experiences that exceed expectations.
Key Responsibilities:
- Assist the Night Manager in verifying and balancing work completed during the day.
- Process all guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.
- Process various payment types, such as room charges, cash, checks, debit, or credit.
- Serve welcome drinks to guests.
- Process check-outs, resolving any late and disputed charges.
- Answer, record, and process guest calls, messages, requests, questions, or concerns.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Complete Express Check out envelopes.
- Identify special requests.
- Complete designated cashier and closing reports in the computer system.
Requirements:
- Genuinely warm and welcoming demeanor.
- Prior experience in the Hospitality industry is preferred.
- Personable communication skills.
- Possess a passion for creating unique guest experiences.
- Reliable and flexible with various shift availability.
- Must have an RSA certification.
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