Night Hospitality Ambassador

6 days ago

Sydney, New South Wales, Australia beBeeGuest Full time $55,000 - $80,000

Delivering Exceptional Guest Experiences as a Night Agent

We are seeking a highly skilled and dedicated individual to join our Rooms & Guest Services Operations team. As a key member of the team, you will be responsible for delivering exceptional guest experiences that exceed expectations.

Key Responsibilities:

  • Assist the Night Manager in verifying and balancing work completed during the day.
  • Process all guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.
  • Process various payment types, such as room charges, cash, checks, debit, or credit.
  • Serve welcome drinks to guests.
  • Process check-outs, resolving any late and disputed charges.
  • Answer, record, and process guest calls, messages, requests, questions, or concerns.
  • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Complete Express Check out envelopes.
  • Identify special requests.
  • Complete designated cashier and closing reports in the computer system.

Requirements:

  • Genuinely warm and welcoming demeanor.
  • Prior experience in the Hospitality industry is preferred.
  • Personable communication skills.
  • Possess a passion for creating unique guest experiences.
  • Reliable and flexible with various shift availability.
  • Must have an RSA certification.

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