Hotel Operations Manager

7 days ago


Darwin city centre, Northern Territory, Australia Mantra Pandanas Full time

About Mantra Pandanas

Mantra Pandanas is a modern and chic hotel located in the heart of Darwin city. Our property offers a range of accommodation options, including hotel rooms, studio spaces, and one and two-bedroom apartments. We also provide conferencing and event facilities, as well as dining experiences at Table Forty Three, a lagoon-style recreational pool, spa, and fully equipped gym for our guests to enjoy.

Our Culture

We pride ourselves on creating unforgettable guest experiences while maintaining a high level of team energy. As a member of our team, you will have the opportunity to connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.

Key Responsibilities

  • Take the lead in orchestrating the Front Office Team, ensuring seamless day-to-day operations
  • Lead by example, mentoring and guiding the Front Office Team to achieve exceptional results
  • Collaborate with guests to find solutions for any challenges that may arise, providing exceptional customer service
  • Contribute to roster planning and preparation, ensuring adequate staffing levels
  • Embody our company values, being authentic and true to yourself in every interaction

Requirements

  • Demonstrated expertise in Hotel Operations, with a proven track record of assuming leadership roles as a Team Leader, Supervisor, or Manager
  • Knowledge of Sihot PMS is advantageous but not essential
  • Ability to multitask and thrive under pressure, fueled by exceptional organisational and time management skills
  • Masterful in the art of both written and spoken communication
  • Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays

Accor Benefits

  • ALL Heartist Membership - Enjoy discounts on accommodation and food & beverage worldwide
  • Family & Friends Discounts - Available on a range of accommodation, services, and events for those who matter most
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
  • Learn Your Way - Support your career development with access to Accor's industry-leading training platforms, Accor Academy and Typsy
  • Build Your Network - Join a global community of hospitality professionals, with opportunities to grow and learn
  • Worldwide Opportunities - Explore a world of career possibilities with Accor, a leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries

About Accor

We welcome you as you are, and we help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

We invite you to explore your career possibilities with us.



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