Heavy Equipment and Crane Field Service Specialist

1 week ago

Blacktown, New South Wales, Australia beBeeFieldService Full time $80,000 - $120,000

Job Summary:

  • We are seeking a skilled Field Service Professional to join our team in providing expert technical assistance and repair services for heavy equipment and cranes.

Key Responsibilities:

  1. This role requires the ability to respond promptly to field breakdowns and perform timely repairs on cranes, ensuring minimal downtime for our customers.
  2. Maintaining accurate and detailed service reports is crucial, which will be submitted upon completion of each repair.
  3. The successful candidate will provide valuable feedback on component failures, helping us improve our products and services.
  4. In addition, they will train distributors on the commissioning of new products, enhancing our distribution network's capabilities.
  5. This position also involves analyzing and troubleshooting warranty issues that fall beyond the scope of our distributors or customers.
  6. Effective communication with MCG personnel regarding service materials, product requirements, availability, and code compliance is essential.
  7. The Field Service Professional will plan and coordinate activities to investigate and resolve customer reports of technical problems, demonstrating a commitment to excellence in customer service.
  8. Moreover, they will analyze reports of technical problems to identify trends affecting future design, production, service, and maintenance processes, driving business growth and improvement.
  9. This role may also involve performing ad-hoc duties as assigned by management.

Requirements:

  • A High School diploma with 5+ years of experience in technical service and support, preferably in the crane industry or heavy equipment industry.
  • OEM or dealer experience in heavy equipment/Crane background is advantageous.
  • Specialist training in the crane industry or Manitowoc Cranes is beneficial.
  • A Trade certificate in Mechanical or Electrical trades with high automotive and Canbus electrical diagnostic skills is required.
  • Fault finding and diagnostic skills in Electrical, hydraulic, engine, drive-line, braking, and general maintenance and repairs in Heavy equipment or LBCC and Mobile Cranes are necessary.
  • The ability to read and work with electronic and hydraulic schematics is vital.

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