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Customer Service Team Supervisor
2 months ago
Working Schedule:
Flexible shifts including early mornings, afternoons, late evenings, and weekends, to be discussed during the interview process.Comprehensive, paid training provided. You can apply for this position using your mobile device (no CV required).
Applicants must be 18 years or older to be considered for the Customer Team Leader role, as age-related sales authorization is necessary.
We are seeking Customer Team Leaders to become part of our team at Co-op. Joining Co-op means receiving dedicated support to advance your career, along with exceptional benefits such as 36 days of holiday, a pension plan with up to 10% employer contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products. As a Customer Team Leader, you will be an integral part of a supportive team focused on delivering excellent customer service. Your responsibilities will include leading the store team, mentoring and supervising Customer Team Members, stepping in for the Store Manager when needed, and performing various tasks around the store, such as restocking shelves and maintaining cleanliness. At Co-op, we prioritize fairness for our members and their communities, and we are committed to supporting you. You will receive assistance for your physical, mental, and financial well-being, as well as leading policies to help you navigate life events.
Key Responsibilities: Provide friendly and considerate service – ensure a welcoming and helpful atmosphere daily, taking ownership of store management and addressing challenges effectively. Enhance your team's skills through coaching and training, promoting an inclusive culture where every voice is valued. Ensure the store operates safely, legally, and efficiently. Oversee diligence checks and maintain stock accuracy to enhance the shopping experience for customers. Support the Store Manager by stepping in during their absence and managing various HR processes. Lead the introduction of new products and services in the store – collaborate with your team to implement changes and encourage open feedback. Foster relationships and engage with the local community, assisting the Store Manager in executing the local Co-op community plan. Ideal Candidates Will Possess: A genuine concern for the needs of customers and members. The ability to balance leadership and support for your team while being hands-on in the store. Excellent interpersonal skills, capable of building positive relationships with customers and colleagues. Strong organizational and problem-solving abilities. A desire to learn, grow, and develop leadership skills. Flexibility to work various shifts. Why Choose Co-op? Comprehensive, paid training and dedicated support for personal development and career advancement. 30% discount on all Co-op products in-store, plus 10% discounts on other brands (increasing to 20% on payday weekends). Pension scheme with up to 10% employer contributions. Wagestream – a financial management app providing access to a portion of your earnings as you work. 36 days of holiday (including bank holidays, pro rata for part-time colleagues). Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations. 24/7 employee assistance service. YuLife – an app rewarding healthy behaviors with discounts and vouchers for popular brands. Rotas shared three weeks in advance and accessible via mobile. Cycle-to-work scheme. Commitment to Inclusivity: We aim to build diverse teams and welcome applications from all individuals. Our stores are designed to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and recognize the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process to accommodate your needs. We are also part of the Disability Confident scheme, ensuring we offer interviews to disabled candidates who meet the minimum criteria for a job. During the recruitment process, we will inquire if you require any reasonable adjustments to participate.
