Customer Service Manager
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Leader at Co-op. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading and developing your team, and contributing to the overall success of the store.
Key Responsibilities- Provide friendly and welcoming service to customers, ensuring a positive shopping experience
- Develop and implement effective coaching and training plans to enhance team performance and capabilities
- Ensure the store remains safe, legal, and fully operational, maintaining high standards of stock accuracy and diligence
- Support the Store Manager in deputising and delivering HR processes, as well as introducing new products and services
- Build relationships with customers and colleagues, promoting a positive and inclusive store environment
- Excellent customer service skills, with a genuine care for customer needs
- Ability to lead and support a team, with strong organisational and problem-solving skills
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong desire to learn, grow, and develop leadership skills
- Flexibility to work a range of different shifts, including early mornings, afternoons, and weekends
- Full, paid training and dedicated support for personal development and career progression
- 30% discount on all Co-op products in-store, plus 10% discounts on other brands
- Pension scheme with up to 10% employer contributions
- Wagestream - a money management app giving access to a percentage of pay as earned
- 36 days of holiday, including bank holidays (pro rata for part-time colleagues)
- Virtual healthcare services for you and your family, including GP appointments, eye care, and mental health support
- 24/7 employee assistance service
- YuLife - an app rewarding healthy behaviour with discounts and vouchers
- Rota shared three weeks in advance, accessible on your phone
- Cycle-to-work scheme
We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.
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Customer Service Manager
1 month ago
Thornbury, Victoria, Australia Co-op Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Leader. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading and developing your team, and ensuring the smooth operation of the store.Key ResponsibilitiesProvide friendly and welcoming...
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Customer Service Manager
4 weeks ago
Thornbury, Victoria, Australia Co-op Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Leader. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading and developing your team, and ensuring the smooth operation of the store.Key ResponsibilitiesProvide friendly and welcoming...
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Customer Service Team Lead
3 weeks ago
Thornbury, Victoria, Australia Co-op Full timeJob Summary We are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members, providing excellent customer service, and ensuring the smooth operation of the store. Key Responsibilities Provide friendly and welcoming service to...
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Customer Service Team Lead
3 weeks ago
Thornbury, Victoria, Australia Co-op Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising our Customer Team Members, and delivering great customer service.Key ResponsibilitiesProvide friendly and thoughtful service to our customers,...
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Customer Service Team Lead
2 days ago
Thornbury, Victoria, Australia Co-op Full timeStore Leadership OpportunityWe are seeking a skilled and motivated individual to join our team as a Customer Service Team Lead. This role offers the chance to develop leadership skills, work with a dynamic team, and provide excellent customer service.About Co-opCo-op is a company that values its employees and customers alike. We strive to create an inclusive...
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Customer Service Team Member
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Store Manager
5 days ago
Thornbury, Victoria, Australia Munro Footwear Group Full time### Store Manager Job Description## OverviewAs a Store Manager at Munro Footwear Group, you will be responsible for leading your team to deliver exceptional customer experiences, drive sales growth, and maintain operational excellence in our Williams Southland store. With a strong focus on customer satisfaction, sales, and team performance, you will play a...
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4 weeks ago
Thornbury, Victoria, Australia Thornbury Castle Full timeJob Title: Food and Beverage AssistantWe are seeking a dedicated and enthusiastic Food and Beverage Assistant to join our team at Thornbury Castle.Key Responsibilities:Provide exceptional customer service and ensure a warm welcome to our guests.Take orders and serve food and drinks with a smile.Answer menu queries and make recommendations to enhance the...
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Management Opportunities
4 weeks ago
Thornbury, Victoria, Australia Munro Footwear Group Full timeJob DescriptionWe are seeking a highly motivated and experienced Store Manager to lead our team at our Williams Eastland store. As a key member of our management team, you will be responsible for driving sales growth, delivering exceptional customer service, and maintaining operational store standards.Key Responsibilities:Provide and maintain a high level of...
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Store Manager
4 weeks ago
Thornbury, Victoria, Australia Munro Footwear Group Full time{"title": "Store Manager", "content": "Lead and Manage a High-Performing TeamAs a Store Manager at Munro Footwear Group, you will be responsible for leading your team to deliver exceptional customer experiences, drive sales growth, and maintain operational excellence in our Williams Greensborough store.Key Responsibilities:Provide outstanding customer...
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Store Manager
2 weeks ago
Thornbury, Victoria, Australia Munro Footwear Group Full timeJob Title: Store ManagerAbout the Role:We are seeking an experienced Store Manager to lead our Williams Southland store to success. As a Store Manager, you will be responsible for creating a great customer experience, increasing sales, and maintaining operational store standards.Duties:Provide exceptional customer service and maintain a high level of...
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Sales and Service Team Member
2 days ago
Thornbury, Victoria, Australia Munro Footwear Group Full time**About Us**Munro Footwear Group, Australia's leading retailer of fashion and comfort footwear, is seeking highly energetic and enthusiastic individuals to join our Seasonal Casual Sales Assistants team.**Job Overview**We are looking for customer-focused individuals who can deliver exceptional experiences and drive outstanding store results. As a key member...
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Food Service Associate
1 month ago
Thornbury, Victoria, Australia Thornbury Castle Full timeJob Title: Food and Beverage AssistantWe are seeking a dedicated and enthusiastic Food and Beverage Assistant to join our team at Thornbury Castle.Key Responsibilities:Provide exceptional customer service to guests, ensuring a warm and welcoming experience.Take orders and serve food and drinks with a smile, ensuring accuracy and efficiency.Answer menu...
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Food Service Associate
1 month ago
Thornbury, Victoria, Australia Thornbury Castle Full timeJob Title: Food and Beverage AssistantWe are seeking a dedicated and enthusiastic Food and Beverage Assistant to join our team at Thornbury Castle.Key Responsibilities:Provide exceptional customer service to guests, ensuring a warm and welcoming experience.Take orders and serve food and drinks with a smile, ensuring accuracy and efficiency.Answer menu...
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Store Manager
3 weeks ago
Thornbury, Victoria, Australia Munro Footwear Group Full timeJob Title: Store ManagerAbout the Role:We are seeking a highly skilled and experienced Store Manager to lead our Williams Eastland store to success. As a Store Manager, you will be responsible for creating a great customer experience, increasing sales, and maintaining operational store standards.Key Responsibilities:Provide and maintain a high level of...
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Store Manager
1 month ago
Thornbury, Victoria, Australia Munro Footwear Group Full time{"title": "Store Manager", "content": "Lead and Manage a High-Performing TeamAs a Store Manager at Munro Footwear Group, you will be responsible for leading your team to create a great customer experience, increase sales, and maintain operational store standards. With a best-in-class Point of Sales system, you will have the tools to achieve these goals.Key...
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Store Manager
3 weeks ago
Thornbury, Victoria, Australia Munro Footwear Group Full timeJob Title: Store ManagerAt Munro Footwear Group, we are seeking a highly skilled and experienced Store Manager to lead our Williams Greensborough store to success.The ideal candidate will have a proven track record of delivering exceptional customer service, driving sales growth, and maintaining operational store standards.Key Responsibilities:Provide and...
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Store Manager
2 months ago
Thornbury, Victoria, Australia Munro Footwear Group Full time{"title": "Store Manager", "content": "Lead and Manage a High-Performing TeamAs a Store Manager at Munro Footwear Group, you will be responsible for leading your team to deliver exceptional customer experiences, drive sales growth, and maintain operational excellence in our Williams Eastland store.Key Responsibilities:Provide outstanding customer service and...
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Store Manager
1 month ago
Thornbury, Victoria, Australia Munro Footwear Group Full time{"title": "Store Manager", "content": "Lead and Manage a High-Performing TeamAs a Store Manager at Munro Footwear Group, you will be responsible for leading your team to deliver exceptional customer experiences, drive sales growth, and maintain operational excellence in our Williams Southland store.Key Responsibilities:Provide outstanding customer service...
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Store Manager
1 month ago
Thornbury, Victoria, Australia Munro Footwear Group Full timeJob Title: Store ManagerAt Munro Footwear Group, we're seeking an experienced Store Manager to lead our Williams Karingal store to new heights. As a key member of our team, you'll be responsible for driving sales, maintaining operational standards, and creating a world-class customer experience.Key Responsibilities:Develop and implement strategies to...