Customer Service Manager

4 weeks ago


Thornbury, Victoria, Australia Co-op Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Leader at Co-op. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading and developing your team, and contributing to the overall success of the store.

Key Responsibilities
  • Provide friendly and welcoming service to customers, ensuring a positive shopping experience
  • Develop and implement effective coaching and training plans to enhance team performance and capabilities
  • Ensure the store remains safe, legal, and fully operational, maintaining high standards of stock accuracy and diligence
  • Support the Store Manager in deputising and delivering HR processes, as well as introducing new products and services
  • Build relationships with customers and colleagues, promoting a positive and inclusive store environment
Requirements
  • Excellent customer service skills, with a genuine care for customer needs
  • Ability to lead and support a team, with strong organisational and problem-solving skills
  • Great people skills, with the ability to build positive relationships with customers and colleagues
  • Strong desire to learn, grow, and develop leadership skills
  • Flexibility to work a range of different shifts, including early mornings, afternoons, and weekends
What We Offer
  • Full, paid training and dedicated support for personal development and career progression
  • 30% discount on all Co-op products in-store, plus 10% discounts on other brands
  • Pension scheme with up to 10% employer contributions
  • Wagestream - a money management app giving access to a percentage of pay as earned
  • 36 days of holiday, including bank holidays (pro rata for part-time colleagues)
  • Virtual healthcare services for you and your family, including GP appointments, eye care, and mental health support
  • 24/7 employee assistance service
  • YuLife - an app rewarding healthy behaviour with discounts and vouchers
  • Rota shared three weeks in advance, accessible on your phone
  • Cycle-to-work scheme
Building an Inclusive Workplace

We want to build diverse teams and welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.



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