Shipment Logistics Manager

2 days ago


Melbourne, Victoria, Australia beBeeProductivity Full time $60,000 - $80,000
Freight Forwarder Role Overview

This position involves overseeing the entire logistics process, from shipment booking to closure. The goal is to ensure seamless execution and timely resolution of customer inquiries.

Main Responsibilities
  1. Effectively manage shipments from start to finish, adhering to company standards and procedures.
  2. Coordinate sales orders with precision, ensuring accurate and timely execution of shipments according to confirmed bookings.
  3. For imports: Coordinate with overseas carriers, agents, and shippers based on the type of import shipment.
  4. For exports: Collaborate with carriers, agents at the port of loading (POL), customs brokers, trucking companies, warehouses, terminals, and Container Freight Stations (CFS) as required by the shipment type.
Customer Service and Interaction
  1. Maintain regular communication with customers to provide status updates, respond to inquiries, and address any issues promptly.
  2. Build rapport and trust with customers by maintaining detailed customer profiles, handling pricing/quote inquiries, resolving disputes and claims, and addressing complaints effectively.
Team Collaboration and Productivity Management
  1. Oversee daily shipment monitoring efforts to ensure productivity meets departmental and company standards.
  2. Foster collaboration within the team to achieve productivity goals, encouraging problem-solving and efficient workflow.


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