Senior Technical Adoption Engineer, Melbourne

1 month ago

Melbourne, Victoria, Australia Cisco Meraki Full time

About the Role

At Cisco Meraki, we're looking for a Senior Technical Adoption Engineer to join our team. As a key member of our team, you will play a vital role in ensuring our largest customers understand, adopt, and derive maximum value from the Cisco Spaces platform.

Responsibilities

  • Engage with Cisco Spaces' largest customers to enable the adoption of their most business-critical outcomes.
  • Coordinate and prioritize customer use cases for implementation, ensuring alignment with their goals and growing the value of their Cisco infrastructure.
  • Serve as the primary point of contact for customer communication to the BU and for critical issues during the engagement.
  • Provide hands-on support and training to customers, guiding them through the use case adoption without executing tasks for them.
  • Collaborate with sales, engineering, and product teams to address customer needs and feedback.
  • Develop documentation and training materials to assist customers in using the platform optimally.
  • Resolve technical issues with the customer, with the ability to escalate to relevant teams when vital.
  • Maintain strong communication with customers, ensuring they are advised and supported throughout their journey.

Requirements

  • Strong technical knowledge of Cisco networking and collaboration tools.
  • Existing knowledge of the Cisco Spaces platform and typical customer use cases.
  • Excellent understanding of how customers use digital platforms for various applications.
  • Outstanding communication and organizational skills.
  • Ability to translate customer requirements into actionable tasks for engineering teams, support teams, designers, and product managers.
  • Experience in training, capturing and other collateral, and customer support or management.
  • An in-person, practical approach to problem-solving with a strong sense of ownership.
  • Preferred: CCIE certification or higher-level education in Computer Science, Networking, Systems Engineering, or a related field.

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