
Lead Administration Professional
6 days ago
We are a government agency focused on delivering quality services to our community.
Our team is seeking an experienced professional to fill the role of Administration Officer.
This position offers opportunities for growth and development within the agency.
Job Details:The successful candidate will be responsible for enquiry management, administrative and data management activities.
Key Responsibilities:- Receive and record requests for internal reviews of Agency decisions
- Triage and act as a centralised point of contact for internal review of decisions requests
- Redirect and record outside scope requests for internal review of decisions to the appropriate business area
- Assist in the development and implementation of efficient internal review work practices
- Educate internal and external stakeholders around approved internal review processes
- Provide administrative support to the Internal Review Business Team
- Liaise with the Internal Review Manager and Complaints team to provide a coordinated response to requests for internal review alongside concurrent complaints
- Monitor and track requests for review, outcomes, identify trends and areas for improvement
- Australian citizenship is required for this position
- Intermediate MS Office skills are essential
- You should have the ability to liaise with internal and external stakeholders
- Strong written and verbal communication skills are necessary
- Previous experience within Disability or Government is highly advantageous
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