Holiday Front Desk Representative

2 weeks ago


Nambucca Heads, Australia Ingenia Communities Full time

Established in 2002, Ingenia Communities is a leading Australian property group that owns, operates and develops a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets.

We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states. Our vision is to create vibrant communities where our residents and visitors can truly belong.

About the Location

Ingenia Holidays White Albatross is situated in Nambucca Heads, where the Nambucca River and Pacific Ocean meet. This stunning location offers a range of accommodation options, from modern cabins to caravan or camping sites, some located on the waterfront.

Job Summary

We are seeking a Guest Experience Officer to join our Holiday Park team on a casual basis. As a Guest Experience Officer, you will play a critical role in providing exceptional customer service and ensuring a seamless front-of-house experience for our guests.

Key Responsibilities

  • Welcome every guest to Ingenia Holidays, explaining the park/resort, surrounding area, guest amenities, and park activities
  • Sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
  • Direct guest check-in and check-out, and attend to general receptionist duties following correct procedures
  • Maintain high levels of customer service at all times
  • Contact housekeeping or maintenance staff when residents/guests report problems

About You

  • Exceptional customer service skills
  • Previous experience in a similar role/industry
  • Computer literacy using Microsoft Suite and booking software
  • Possess a passion for the tourism industry with strong sales ability
  • A team player with strong attention to detail and organisational skills

What We Offer

  • A rewarding and challenging opportunity to work with an ASX-listed organisation
  • Security and stability working for a reputable company
  • Excellent discounts on Ingenia Holidays

Please note that applicants must be able to work in Australia and provide evidence of their right to do so. All employees of Ingenia Communities must undergo a National Police Check.

Salary: AU$25-35 per hour



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