Service Ambassador

7 days ago

Sydney, New South Wales, Australia beBeeAmbassador Full time $65,000 - $85,000

Front Desk Ambassador

We are seeking a charismatic and service-oriented professional to join our Front Office team as a Guest Service Agent. In this dynamic role, you will be the first and last point of contact for our guests, delivering a warm welcome on arrival and a heartfelt farewell at departure.

The Role

As a Guest Service Agent, your attentiveness, professionalism, and genuine care will ensure every guest enjoys a seamless and memorable stay. Your key responsibilities will include:

  • Greeting and welcoming all guests in a warm, professional, and friendly manner.
  • Updating and confirming billing details, ensuring credit cards are captured on arrival and accounts are correctly routed to third parties.
  • Updating guest reservations with appropriate OPERA codes, traces, preferences, and comments.
  • Prioritizing special requests such as early arrivals, VIPs, long stays, connecting/adjacent rooms, return guests, and specific room setups to ensure readiness for individual arrival times.
  • Inputting and managing wake-up calls for in-house guests.
  • Acting on departmental trace reports efficiently.
  • Setting up VIP folders for next day arrivals and ensuring all arrangements meet luxury standards.
  • Managing luggage storage, parcel retrieval, and inventory of loaned items, ensuring timely collection or return before check-out.
  • Performing currency exchanges, processing cash payments, and handling paid-outs in compliance with established procedures.
  • Remaining informed about the hotel's offerings, special events, and promotions to provide accurate and up-to-date information to guests.

Talent Profile

We are looking for individuals who possess:

  • A friendly personality with a strong passion for fostering positive guest relations.
  • Experience in a similar role at luxury hotels, resorts, or commercial facilities.
  • Familiarity with Property Management Systems (PMS) and hotel systems, such as Opera Cloud and KnowCross.
  • Ability to work rotating rosters over a day week.
  • Proficiency in both written and spoken English.
  • Valid working rights in Australia.

Working with Us

You will have the opportunity to:

  • Join a vibrant and nurturing workplace.
  • Work in elegantly designed areas while enjoying amenities in a historic building.
  • Benefit from online LinkedIn training courses aimed at personal and professional growth.
  • Savour complimentary meals during shifts.
  • Enjoy discounts for hotels and group bookings.
  • Access an Employee Assistance Program (EAP) providing confidential counselling and support.
  • Celebrate birthdays with special leave.
  • Embrace opportunities for growth and advancement within the organisation.

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